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Cigna Call Centre

the brief

Alongside our fitout of the Cigna Head Office at the Majestic Centre, we completed the refurbishment of the existing Cigna Call Centre on the Podium Floor. 

the challenges

There were two key challenges with the Call Centre refurbishment. The first was to ensure our design incorporated the core Cigna branding developed for the Head Office fitout, whilst also reflecting the unique work style and environment that the Call Centre required. The second challenge was logistical - during the construction phase we had to complete the complex decant of staff from the two tenancies on the Podium Level to alternative premises with minimum disruption to the continuity of the Call Centre business.

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what we did

Our design solution for the Call Centre space was to use the core Cigna branding, but in a heightened colour palette to create a vibrant and more energetic environment. We also designed a large breakout space in playful colours providing a hub for games, team building activities and a release from the work environment.

Relocations of staff during construction required careful forward planning to allow for the rapid connection of power and data to the  temporary desking at a density required for a Call Centre. Scheduling of the building works was complex due to the need to accommodate noise restrictions on site so that the Call Centre could continue to operate effectively.

the results

We successfully delivered a vibrant and modern Call Centre whilst minimizing the impacts to ’business as usual’ during construction.


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more than great design

To us, architecture is about the entire process - from asking the right questions to getting the squeaky door fixed after move in day. We take our clients on a journey so they feel as if they are part of the solution.

All our architects are members of the NZIA. Each year all members undergo continuing professional development to ensure skills and practices are completely up-to-date with current industry standards. As 'hand-on' architects we are trained to promote ourselves as the single point of contact for your project. An NZIA registered architect, with more than 20 years experience, will guide you through all stages of the project.

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04 473 2810